Screen Is Offline

If a screen in your dashboard shows as offline, work through these steps in order.

1. Check the device#

Make sure the TV or display is powered on and that the streaming device (Roku, Google TV, or Android TV) is running. The Roomcaster app should be open on the device. If the device was unplugged or turned off, power it back on and give it a minute to reconnect.

2. Check WiFi#

Verify that the streaming device is connected to the internet. Try opening another app on the device (like YouTube or a web browser) to confirm it has network access. If other apps aren't working either, the issue is with the device's internet connection, not Roomcaster.

3. Restart the device#

Unplug the streaming device from power, wait 10 seconds, and plug it back in. This clears any temporary issues and forces the device to reconnect. After it boots up, open the Roomcaster app and wait a minute or two for it to check in.

4. Check your network#

Some networks — especially in offices, schools, and churches — have firewalls or restrictions that can block streaming devices. If the device can reach the internet but still shows as offline in Roomcaster, check with your network administrator to make sure the device isn't being blocked.

5. Re-activate the screen#

If the screen still shows as offline after trying the steps above, try removing and re-activating:

1. Go to the Screens page in your dashboard
2. Remove the offline screen
3. Open the Roomcaster app on your device — it will display a new 4-digit activation code
4. Go to the Screens page and click Activate a Screen — or go directly to the Activate page
5. Enter the code to re-activate

This gives the device a fresh connection to your account.