Frequently Asked Questions

What devices does Roomcaster support?#

Roomcaster works with Roku, Google TV, and Android TV devices. Most streaming devices from these platforms are compatible, including affordable options starting around $15.

How many screens can I have?#

This depends on your plan. The free plan includes 1 screen, and paid plans support more. Visit our pricing page for details.

Can I use my own images and videos?#

Yes! Upload JPG, PNG, WebP, GIF, and SVG images along with MP4, MOV, and WebM videos directly to your media library. See Supported File Formats for full details.

How quickly do content changes reach my screens?#

Most changes appear on your screens within 2-3 minutes. This includes updates to programs, channels, and media assignments.

Do I need an internet connection?#

Yes, your screens need a stable internet connection to receive content updates and stream media. The streaming device must be connected to WiFi at all times.

Can different screens show different content?#

Absolutely. Each screen is assigned its own channel, so you can show different content in different rooms. For example, your lobby screen can show welcome slides while your fellowship hall screen shows event information.

Is there a limit on file uploads?#

All files can be up to 1.5 GB in size and videos can be up to 45 minutes in length. Your plan determines your total storage limit.

Can I schedule content to play at specific times?#

Yes! Programs support scheduling by day of week, time of day, and date range. This lets you automate content changes throughout the day. See Scheduling Content for details.

What happens if my device goes offline?#

The device will attempt to reconnect automatically. If it's offline for more than a few minutes, check your internet connection and see our troubleshooting guide for step-by-step help.